FAQs

Shipping policy

Production Lead Time

Current Lead Time: 1 to 3 working days

Delivery Lead Time

Country/Region - Shipping Fee (USD) Delivery Time (Business Days)

United States - $5 (5 to 7 Business Days)

United Kingdom - $5 (3 to 5 Business Days)

Australia -$5 (5 to 8 Business Days)

Canada - $5 (5 to 7 Business Days)

Europe - $5 (3 to 5 Business Days)

New Zealand - $5 (6 to 14 Business Days)

Rest of the World - $5 (3 to 14 Business Days)


*Deliver time excludes production time of your order upon confirmation
*All deliveries comes with a tracking number
*Due to the uncertainties of the COVID-19 pandemic, delivery time may differ.


Taxes and Duties
THEIMPRINT will not be responsible for any customs and duties charged to a customer. 

Yes! We ship internationally.

* All parcels will be process in 1 to 3 business days.

Free international shipping with minimum spend of $100.

Orders and payment

No, you do not need to create an account for the purchase. However, we will need all your shipping particulars in the checkout page. 

You can also choose to connect with your Facebook Messenger to receive updates of your order.

Once an order is placed, the order can be pack and ship out your order within 12 hours, to edit the order or shipping particulars, please contact us ASAP with your name and order number so we can try to make the correction to your order before despatch. 

There's no guarantee we can make it, especially once it is despatched, but we'll do everything we can. 

We are deeply sorry for sending a defective/wrong item! 

Please contact us with your order number, description of the defects and a photo of the defects. We will get in touch with you ASAP. 

* Defective products should be highlighted to us within 14 days of receiving your order. 

We accept Visa, Mastercard and Paypal payment.

Personalisation Series (Monogram)

You can monogram a maximum 6-8 alphabetical letters depending on individual product. 

It would depend on each individual product. 

Please drop us an email at hello@theimprint.co and we will do our best to help you. 

Currently, we have 3 bold colours which will stand out on our products. 

1. Gold

2. Sliver

3. Rose Gold

Still cant find what you're looking for?

You can always reach us at hello@theimprint.co and we'll get back to you as soon as possible.

Do ensure to include all relevant details that will allow us to help you better :)